Senior Casualty Claims Handler
Descripción
ACE Iberia has its headquarters in Madrid and has offices in the most important and strategic points in countries, Barcelona, Seville, Valencia and Lisbon and employs 130 people. We offer products tailored to the needs of any size of client and have a wide range of services and products to offer through different lines of business including Property, Casualty, Financial Lines, Energy & Construction, Marine, Environmental Liability, Surety, Personal Accident, Travel and Supplemental Health Insurance and coverage of Electronic Devices.
Small or large, we apply the same approach to all our customers’ claims. Having dedicated teams means we understand a client’s business and they have someone 'in the know' to talk to.
We are renowned for our technical expertise and empowering our staff to deliver a streamlined process. Our aim is to be the very best at our business, leaving clients to focus on theirs.
This role is based in Madrid and reports into the Claims Manager for Spain.
Key responsibilities
We are looking for a responsible and proactive individual to own and handle ACE European defined complex claims received within Casualty. You will be required to:
- ensure accurate assessment and proactive management of Claims within personal settlement authority limits
- provide support and assist development of non-complex/ operational claims handlers
- ensure all incoming call enquiries are handled in an efficient, expedient and customer focus way, providing the customer with a professional service at all times
Requerimientos
Requirements
Essential:
- At least 5/6 years managing casualty complex claims for, preferably, a multinational Insurance company
- Used to work in a multinational environment.
- Knowledge of Spanish insurance market.
- Good communication skills.
- Can Do attitude
- Team worker.
- Advance user of Microsoft office: Word, Excel, PowerPoint, Outlook
- Proficiency in Spanish & English both written and spoken
- Degree in Law, Business Administration or similar
Desirable
- Portuguese language skills
